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Measuring Remote/Flexible Working Projects: The Top 7 Performance Indicators
By Don Cooke

Many organisations are currently investing in remote and flexible working practices in order to reduce operating costs, improve team efficiency and make smarter, more efficient use of corporate accommodation.

This article describes the top 7 things that should be measured in assessing the long term performance of your strategy.

We would suggest that scores are assigned to the following 7 key areas regarding a team efficiency at the start of the change programme, then after 3 months and after a year. It is difficult to gain an insightful appreciation of the actual impact of something when you are 'on the ground'. Being able to refer back to a documented record of prior performance and predicted/actual impact of a change can give a much truer picture.

1. Productivity

There are many factors which make up the 'productivity' impact of the introduction of remote working. How long does it take to carry out the business process compared to the 'old school' method', quantity and quality of team collaboration ? What level of control does the team leader have now they are not in the same location as the team members.

2. Quality of Information

Centralisation of data is key to ensuring maximum benefit in this area. Any duplicate entry of key corporate data locally will introduce additional human error. If an increase in error/poor quality work is a major concern, data duplication and synchronisation solutions should be investigated as well as the use of web services to provide secure access to centralised data systems.