3. Speed Of Response

Access to information is key to the effectiveness of remote and mobile work practices. The availability of the right data at the right time to the right members of staff. Security concerns will remain central to some industry sectors and therefore the availability of data need to be balanced against the approach taken to authentication and user roles and permissions.

4. Systems Acceptance and Usage By Staff

Simplicity of user interaction, immediacy of the right information to the right individuals and sufficient appropriate training and education will combine to either create a solution which is accepted and adds value to the employees or one that is despised by employees and avoided at all costs.

5. Return of Investment

The bottom line here is that any investment needs to be justified. For revised patterns of working, innovative communication technology or education and expert external consultancy in mobile/remote working should be no exception.

6. Customer Satisfaction Perception

Where the service provided by the teams involved are customer/consumer facing it is important to measure customer satisfaction levels before and after the change of practices. Our evidence has been that although savings have been made in other areas and teams efficiency can be improved - that with careful handling customer service levels can be sustained.

7. Staff Perception